Refunds or cancellations can only be issued if:

• • you have requested it within the 14 day cooling off period which begins on the day you first paid for Unlimited (For Monthly Unlimited subscriptions, this only applies to the first month’s payment);

  • you have not completed (or attempted to complete) any tests; and 

  • you have not received a Certificate of Achievement or Statement of Participation (whether digital or physical) on the course.

The 14 day cooling off period begins:

For Paid Upfront Courses:

1. If you purchased before the course started, on the first day of that course run; OR

2. If you purchased after the course run started, on the day you made the purchase.

Once your access to the Paid Upfront Course run has been removed, you will not be able to access any part of the course, take part in any tests, or receive a digital or printed certificate for the course run.

For Course Upgrades: 

1. if you upgraded before the course started, on the first day of that course run; OR

2. if you upgraded after the course run started, on the day you paid to upgrade.

Once your upgraded course or access has been removed, you will not be able to access the course run after the free access period has ended, take part in any tests, or receive a digital or printed certificate.